Wharton Business Radio

The Business of Health Care: February 27, 2018

Hosts John Barkett, Pratyusha Yalamanchi, Jeff Voigt, Arnold Rosoff JD, and Mitch Goldman are joined by Daniel Polsky (Executive Director, Leonard Davis Institute of Health Economics), Matthew Walsh (Chief Operating Officer, Geisinger Health), and Brandon Carrus (Senior Partner, McKinsey & Company) on the Tuesday, February 27, 2018 edition of The Business of Health Care.

Air Date: Tuesday, February 27, 2018 on SiriusXM 132

The Business of Health Care: February 27, 2018 12:00

Air Time: 12:00 pm
Featuring: Daniel Polsky, Matthew Walsh, Brandon Carrus

Featured Guests

Daniel Polsky

Executive Director, Leonard Davis Institute of Health Economics

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Daniel Polsky, Ph.D., Executive Director of the University of Pennsylvania’s Leonard Davis Institute of Health Economics, is a Professor of Medicine in the Perelman School of Medicine and the Robert D. Eilers Professor of Health Care Management in the Wharton School. He currently serves on the Congressional Budget Office’s Panel of Health Advisers, the Institute of Medicine Board on Population Health and Public Health Practice, and National Academies of Sciences, Engineering, and Medicine’s Health and Medicine Division Committee. He was the Senior Economist on health issues at the President’s Council of Economic Advisers in 2007-08. His research was awarded AcademyHealth’s Article of the Year in 2014. He received a Ph.D. in Economics from the University of Pennsylvania in May 1996 and a Master of Public Policy from the University of Michigan in 1989. His areas of interest include health care access, workforce, and economic evaluation of medical and behavioral health interventions. He is a coauthor of the book “Economic Evaluation in Clinical Trials” published by Oxford University Press.
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Matthew Walsh

Chief Operating Officer, Geisinger Health

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Matthew M. Walsh, Chief Operating Officer, Clinical Enterprise, joined Geisinger Health in April 2017. In his role, he serves as a key leader in implementing Geisinger’s strategic plan. He is responsible for planning, organizing, integrating and continually improving day-to-day operations and outcome management across the Clinical Enterprise, supply chain and facilities support services.

Matt has more than 13 years of combined operational, clinical and administrative expertise with the Henry Ford Health System (HFHS), the Henry Ford Medical Group (HFMG) and Health Alliance Plan (HAP). As Senior Vice President/Chief Operating Officer of HAP, he worked effectively with diverse stakeholders including physicians and health system leaders, Michigan companies, and Information Technology (IT) teams to uphold high standards of service excellence and enhance the overall customer experience. Matt had responsibility for IT, enrollment & billing, claims processing, customer service, facilities, and business transformation. He led HAP’s ReThink program focused on transforming to a LEAN culture, which improved operational efficiency, quality, customer service, and employee engagement. He also led the successful merger of HAP and HealthPlus.

Prior to becoming the SVP/COO of HAP, Matt served as the Chief Access Officer for the HFMG and was responsible for improving patient access across 26 ambulatory clinics and call centers. Key outcomes achieved include a reduction in appointment lead times, significantly improved call center performance metrics and PressGaney patient access satisfaction scores. Concurrent with that role, Matt was the HFHS Vice President of Clinical Transformation and IT Integration, co-leading the complex implementation of Epic’s electronic medical record and billing system across seven hospitals, the HFMG and its ambulatory sites, and independent physician practices. This effort created one patient medical record across all HFHS sites of care and enabled significant system integration.

Deeply committed to the community, Matt served on the boards of the Detroit Metropolitan YMCA, American Diabetes Association, and Focus: HOPE. He received his bachelor’s degree in Business Administration from the University of Michigan and his masters’ degree in Healthcare Administration from the University of Phoenix.
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Brandon Carrus

Senior Partner, McKinsey & Company

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Brandon Carrus is a Partner in McKinsey & Company. Brandon is the leader of the Healthcare Systems/Services Operations practice in the Americas. The practice focuses on serving the leading healthcare organizations on topics of operations performance transformation, operations and technology strategy, infrastructure development, Lean Management, and capability building. A lean practitioner for over 20 years, Brandon has developed tailored approaches to improving quality, service and customer experience in healthcare.

Brandon holds a Masters of Science and Bachelor of Science in Mechanical Engineering from the Massachusetts Institute of Technology and is a published author in the field of hospital operations and manufacturing implementation techniques. Prior to McKinsey, Brandon worked as a mechanical engineer with high tech and industrial organizations, with a focus on lean manufacturing transformations, and has additional work experience in product and process design engineering.

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