Wharton Business Radio

The Business of Health Care: October 31, 2017

Host Pratyusha Yalamanchi is joined by Carolyn Jackson (Chief Operating Officer, Hospital of the University of Pennsylvania, Penn Medicine) and Bernadette Loftus (Associate Executive Director for the Mid-Atlantic, The Permanente Medical Group) on the Tuesday, October 31, 2017 edition of The Business of Health Care.

Air Date: Tuesday, October 31, 2017 on SiriusXM 132

The Business of Health Care: October 31, 2017 12:00

Air Time: 12:00 pm
Featuring: Carolyn Jackson

The Business of Health Care: October 31, 2017 12:30

Air Time: 12:30 pm
Featuring: Bernadette Loftus

Featured Guests

Carolyn Jackson

Chief Operating Officer, Hospital of the University of Pennsylvania, Penn Medicine


Carolyn Jackson is Chief Operating Officer of the Hospital of the University of Pennsylvania. Prior to March 2015, Ms. Jackson served as Chief Executive Officer of St. Christopher’s Hopsital for Children. At St. Christopher’s she drove 3 consecutive Joint Commission Top Performer Awards for pediatric asthma; 3 US News and World Report designations and a Leapfrog Group Top Children’s Hospital designation.

Prior to joining St. Christopher’s Hospital for Children, Ms. Jackson served as CEO of Lake Pointe Health Network in Rowlett, Texas, where she also served as COO. Under her leadership, Lake Pointe received numerous national recognitions including the prestigious J.D. Power and Associates’ Outstanding Patient Experience Awards for Outpatient, Emergency and Maternity Services. Prior to joining Lake Pointe, she served as assistant process manager and a process engineer for Roche Carolina, Inc., a pharmaceutical production site for Hoffman-LaRoche.

Jackson received a bachelor’s degree in chemical engineering from the University of Delaware in Newark and a master’s degree in Business Administration from Harvard Business School. She was recognized as one of the Dallas Business Journal’s 2010 “40 under 40” and also recognized as one of the Philadelphia Business Journal’s 2012 “Women of Distinction” and an “Emerging Executive of the Year” as part of their Healthcare Innovation Awards. She was recognized in 2014 by Modern Health Care as an “Up and Comer”.

She has served on the Board of Directors of Health Partners Plans; the Board of the Greater Philadelphia Chamber of Commerce; and the Child Health Advocacy committee of the Children’s Hospital Association. She has also served as the Delegate from the Section of Maternal and Child Health to the American Hospital Association Regional Policy Board for Region 2.
Full Profile

Bernadette Loftus

Associate Executive Director for the Mid-Atlantic, The Permanente Medical Group


Bernadette Loftus, MD, has served as Associate Executive Director of the Mid-Atlantic Permanente Medical Group since it legally affiliated with The Permanente Medical Group (TPMG) of Northern California in 2008. In this role, Dr. Loftus is responsible for the health care of over 710,000 Kaiser Permanente members in Maryland, Virginia and the District of Columbia.

The Mid-Atlantic Permanente Group comprises over 1,500 physicians and staff members, over 70% of whom were hired since 2009; operates 30 medical centers in the Washington, D.C. Metropolitan Area; and has affiliations with several top hospitals in the region.

A longtime health care executive with a deep understanding of the complexities of managing an integrated health care delivery model, Dr. Loftus uses innovative approaches to improve the value of care provided, driving to award-winning quality and patient satisfaction levels, while improving the affordability of care. For the second year in a row, Kaiser Permanente of the Mid-Atlantic States achieved a 5.0 out of 5.0 rating for its commercial plans in NCQA’s 2016–2017 national health insurance plan ratings, which makes KPMAS one of the thirteen in the nation – out of over 500 to be rated – to earn a 5 out of 5 rating for commercial line of business.

Dr. Loftus joined The Permanente Medical Group in 1991. She has held a number of roles in TPMG in her over two-decade career, including TPMG Board member and Assistant Secretary to the Board; and Physician-in-Chief of one of Kaiser Permanente’s largest tertiary medical centers in California (Santa Clara Medical Center).

She serves as a voting member on the National Committee for Quality Assurance’s Committee on Performance Measurement, and a member of the National Committee on Evidence-Based Benefit Insurance Design of the National Business Group on Health. She is also a member of Kaiser Permanente’s National Health Policy Committee. As a strong supporter of women’s leadership and a sponsor of four annual leadership programs, Dr. Loftus is a member of the Women Business Leaders of the U.S.

Health Care Industry Foundation, a national non-profit organization bringing together a peer group of senior executive women from all parts of the health care industry. Until January 2016, she was a Commissioner on the State of Maryland’s Health Services Cost Review Commission, serving during the development of the Commission’s successful global budgeting innovation project with CMS related to improving quality while simultaneously reducing overall cost trends for Marylanders. She has also served on the Board of Directors of the American Medical Group Association.

Dr. Loftus is a frequently requested speaker on engendering health care evolution in pursuit of value-based health care, and utilizing successful physician leadership and employee engagement initiatives to drive performance. Her broader health care interests lie in technology-enabled population care management; leadership for rapid performance improvement; and using data and transparency to achieve the Triple Aim. Dr. Loftus was recently featured in “Fix It: Getting Accountability Right” by Rogers

Connors and Tom Smith, the world’s leading experts on workplace accountability.

Board-certified in Otolaryngology/Head and Neck Surgery, Dr. Loftus received her medical degree from Case Western Reserve University School of Medicine, Cleveland (with honors); did preliminary general surgery residency at Albert Einstein Medical Center, Philadelphia; and completed her Otolaryngology/Head and Neck Surgery residency at Columbia University, where she was also appointed Chief Resident in Head and Neck Surgery.
Full Profile

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