Wharton Business Radio

When Things Go Wrong: March 19, 2015

Host Christian Terwiesch is joined by Miguel Quiroga (CEO, Visible) and Will Richmond (President and Founder; Editor, Broadband Directions, LLC; VideoNuze) on the Thursday, March 19, 2015 edition of When Things Go Wrong.

Air Date: Thursday, March 19, 2015 on SiriusXM 132

When Things Go Wrong: March 19, 2015 16:00

Air Time: 4:00 pm
Featuring: Miguel Quiroga

When Things Go Wrong: March 19, 2015 16:30

Air Time: 4:30 pm
Featuring: Will Richmond

Featured Guests

Miguel Quiroga

CEO, Visible

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Miguel Quiroga is the CEO of Visible, the first all digital and app-based wireless carrier in the U.S. Backed by Verizon and designed with an innovative first to market technology model, Visible has no stores, no contracts, and speedy customer service. It offers one unlimited plan (talk, text, data, and mobile hotspot), at one price ($40/all in), on Verizon’s powerful 4G LTE network.

Under Miguel’s leadership, Visible is uniquely engineered to completely change and simplify the experience of consumers and revolutionize the mobile industry.

With over nearly twenty years in telecommunications, Miguel has led organizations and strategies in every layer of the industry, including wireless, wireline, and internet, all while maintaining the fine balance between profitability and customer satisfaction. During his tenure at Verizon he served in a number of key leadership and executive roles, including Head of Customer Business Intelligence and Employee Experience. Furthermore, in his most recent role at Fios as the Vice President and Head of Digital, he re-wrote the playbook on designing innovative ways in which consumers can choose how they prefer to receive internet and cable services.

Miguel is an active member of the Hispanic IT Executive Council (HITEC) for which he’s also a two time HITEC 100 award recipient.

He holds an MBA from Columbia University and a BS in Computer Science from The University of Texas at Dallas.
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Will Richmond

President and Founder; Editor, Broadband Directions, LLC; VideoNuze

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Will Richmond is president and founder of Broadband Directions LLC (www.broadbanddirections.com), a market intelligence, consulting and publishing firm specializing in broadband-delivered video. Will is editor and publisher of VideoNuze, a widely-followed online publication which provides daily industry analyses and news aggregation for broadband video decision-makers available at www.videonuze.com. Will also runs the popular “VideoSchmooze” events series.

Will has worked in the broadband, cable TV, content and technology industries for 20 years. He is an acknowledged thought-leader in the fast-growing broadband video area whose insights are sought out by C-level executives, venture capitalists, journalists and others.

Full Profile

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