Ever had a flight cancelled for no apparent reason? Maybe you've been put on hold for more than an hour trying to get questions about your computer answered. Thursdays on Business Radio, we take a look at business through the lens of customer service - how could the airline have handled that cancellation better? Should the computer company have offered to call you back? Which companies really follow the motto, "the customer is always right?" Call with your stories and get answers to your customer service questions.

Guests [view all guests]

  • Past Guest Thu 5/28
    Brendon DeSimone

    Real Estate Expert
    Top Zillow Blogger

  • Past Guest Thu 5/28
    Dave Liniger

    CEO, Chairman, and Co-Founder
    RE/MAX

  • Past Guest Thu 5/21
    Josh Gotbaum

    Guest Scholar
    Brookings Institution

  • Past Guest Thu 5/21
    Bryony Chamberlain

    Director of Operations
    CoachUSA/megabus.com

  • Past Guest Thu 5/14
    Victoria Macdonald

    Leader in learning & talent development for premier brands

  • Past Guest Thu 5/14
    Gareth Joyce

    Vice President
    Customer Services for Mercedes-Benz USA

  • Past Guest Thu 5/7
    Lisa Kossiski

    Vice President of Customer Care
    The Mark Travel Corporation

  • Past Guest Thu 5/7
    Jon Gray

    Chief Revenue Officer
    HomeAway

  • Past Guest Thu 4/30
    Suzie Dieth

    Customer Experience Manager
    Reliant Energy

  • Past Guest Thu 4/30
    Rick DeLisi

    Sr. Director
    CEB

  • Past Guest Thu 4/23
    Dave Andrzejewski

    Dave’s Auto and Truck Services

  • Past Guest Thu 4/23
    Barbara Terry

    Nationally-Renowned Automotive Expert

Hosts

Christian TerwieschChristian Terwiesch

Professor Christian Terwiesch, professor in Wharton’s Operations and Information Management department and co-director of Penn’s Mack Institute of Innovation Management, is a leading expert in innovation management and health care. BusinessWeek, the Financial Times and the Sloan Management Review have all featured the process-based approach to innovation outlined in his latest book, Innovation Tournaments. From small start-ups to Fortune 500 companies, he has helped companies become more innovative, often by implementing innovation tournament events and by helping to restructure their innovation portfolio.

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